Gender: Both.
Accommodation: No.
Qualifications: Degree, PhD.
Schedule: Full-Time.
Industry: Management and Office.
Working Experience: 2 – 4 years.
Job Description
- Manage large amount of incoming phone calls
- Identify and assess customer’s needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right tools
- Handle customer’s complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage the customers
Kumasi Adum
Kumasi
Kumasi and Accra
Tema. Com 1
Kumasi tech area
Conditions
- Proven customer support experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and achieve listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, and manage time effectively
How to apply
To apply for this work, kindly call the number provided or send your Curriculum Vitae (CV) and other necessary documents to the email address provided.
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Ads
Gender: Both
Accommodation: No
Qualifications: Degree, PhD.
Work Type: Full-Time.
Industry: Management and Office.
Working Experience: 2 – 4 years.
Job Description
- Manage large amount of incoming phone calls
- Identify and assess customer’s needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right tools
- Handle customer’s complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage the customers
Ads
Conditions
- Proven customer support experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and achieve listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, and manage time effectively
Deadline: 31/05/2021
How to Apply
To apply for this work, kindly call the number provided or send your Curriculum Vitae (CV) and other necessary documents to the email address (if provided).
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